Delivery & Returns
Delivery
Every Regal Sentas order is carefully packed by hand and dispatched within 1–2 working days.
We offer two delivery options at checkout:
Royal Mail 48
2–5 working days
DHL Express
2 working days
Orders are dispatched Monday to Friday, excluding Bank Holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Returns
We want you to be completely happy with your Regal Sentas order. If for any reason you are not satisfied, we are here to help.
Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging - including any calligraphy note and wax seal intact.
Due to the nature of our products, we are unable to accept returns on candles that have been lit or used in any way.
How to Return
To request a return, please contact us at contact@regalsentas.com within 14 days of receiving your order. Please include your order number and reason for return. We will respond within 2 working days with instructions.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Refunds
Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 working days.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 48 hours of delivery at contact@regalsentas.com and include a photograph of the damage. We will arrange a replacement or full refund at no additional cost to you.
For any queries, please don’t hesitate to get in touch at contact@regalsentas.com. We are always happy to help.